Please allow two weeks for your order to be made and shipped.
All UK orders will be sent out via Royal Mail 1st class. This, however, does not include tracking or insurance. Insurance and tracking is available for an extra fee with your order. Please be sure to request this and let me know before you purchase goods so that I do not ship your order without.
A proof of postage will be obtained for each order sent.
Orders can be shipped internationally, please contact me before ordering for shipping costs as these vary based on the country. International orders can take anywhere from 2-4 weeks to receive depending on the destination.
Ali Embers is not responsible for anything lost or stolen in the mail.
All items come beautifully packaged and are shipped in a padded envelope.
Returns and Exchange Policy:
Items can be returned or exchanged in the first 7 days after receiving your order. Please note that no refund will be given or exchange will be sent until the original item has been returned to me in it's original condition. The customer is responsible for all costs incurred in returning items for either a refund or exchange. Any original shipping fees will not be refunded. Refunds and exchanges will not be given for lost parcels unless they are returned to me by the postal services in their original condition. If your item arrives damaged please send me a picture of the packaging and the damage to the item, repairs may be possible depending on the severity of damage to your item.